Implementation of Ontario Perception of Care Tool for Mental Health and Addictions

For information about the first phase of this project please see eenet.ca/dtfp/client-satisfaction-project.

Project description

The Centre for Addiction and Mental Health developed and validated the Ontario Perception of Care Tool for Mental Health and Addictions (OPOC-MHA). This evidence-based tool standardizes how agencies that provide substance use, mental health and concurrent disorders services obtain client perception of care feedback.

Two versions are available – one for registered clients, another for family members, significant others and supporters – in both English and French.

Evaluating client perception of care data is an important way to measure client experiences within the healthcare system. The actionable items within OPOC-MHA can be used to bring about necessary change in areas such as enhancing access, quality of care and safety.

Project objectives

Implement the OPOC-MHA across all Local Health Integration Network (LHIN)-funded substance use, concurrent disorder and mental health services throughout Ontario.

  • Build a centralized database to store and analyze regional and provincial perception of care data.
  • Evaluate and monitor how the tool is being implemented at an agency and LHIN level.

Value for the system

OPOC-MHA empowers service users by providing a standardized, evidence-based and psychometrically sound way to provide feedback.

This tool can contribute to quality improvement, performance monitoring and program evaluation.

Information gathered with this tool will enable us to evaluate services across the system, LHINs and province, capturing the experiences of our clients to improve the quality of care.

Supported implementation

The OPOC-MHA is being rolled out across the province using implementation science, a purposeful and effective framework for implementing new practices. The implementation process will include:

  • Development of LHIN-specific implementation plans.
  • Training and capacity building for the new tool.
  • Opportunities to provide feedback on implementation and related supports through participation on LHIN and/or agency implementation teams; contributing to evaluation.

This project is made possible through a financial contribution from Health Canada. The views expressed do not necessarily represent the views of Health Canada. © 2015 EENet.

Project Contact: 

Project lead

Kim Baker, Implementation Supervisor, Provincial Systems Support Program, Centre for Addiction and Mental Health

For more information contact Renée Behrooz, Implementation Coordinator, the Centre for Addiction and Mental Health. Renee [dot] Behrooz [at] camh [dot] ca 416 535 8501 ext. 34041

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