Creating welcoming environments – Enhancing the client & family experience

Webinar recording

On Friday, December 11, 2015, CAMH’s Addictions Rounds presented a webinar titled, “Creating Welcoming Environments – Enhancing the Client & Family Experience in Addiction & Mental Health Settings.”

Learning objectives:

  • To be oriented to the RNAO Best Practice Guidelines and evidence-informed characteristics that contribute to creating a welcoming environment for clients and families;
  • To learn about the BPSO Creating Welcoming Environment quality improvement initiative undertaken with the General Psychiatry Unit;
  • To stimulate reflection and input about adaptations for implementing best practices in ambulatory addictions/concurrent disorder settings.

To watch this webinar click here. EENet is pleased to present this webinar as part of our partner series.

The Presenter:

Andrea Tsanos, Advanced Practice Clinician, MA. Andrea is an Advanced Practice Clinician working in the Ambulatory Care and Structured Treat-ments Program at CAMH supporting various interprofessional teams. She received both her Bachelor and Master degrees in Psychology from McGill University and has worked at CAMH for over 20 years; initially as a concurrent disorders therapist, later as a Manager in a variety of CAMH Concurrent Disorders Services in the former Addictions Program, and Clinics in the Mood and Anxiety Program, and subsequently moved into the APC role as a professional practice leader.

Andrea has led several capacity-building training initiatives focused on implementing concurrent disorders competencies, and has designed and facilitated various interprofessional trainings. Andrea enjoys contributing to program development and quality improvement initiatives, and served as the Co-Lead for implementing the RNAO best practice guidelines focused on Client Centered Care and Sup-porting and Strengthening Families. Andrea is a seasoned clinician who provides individual and team-based clinical supervision. She is also a Registered Psychotherapist, regulated with the new College of Registered Psychotherapists of Ontario (CRPO).

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